Shipping policy

At KAASHO, every outfit is thoughtfully handcrafted with care, precision, and attention to detail. Since our garments are made with love and finished with craftsmanship, we request you to read our shipping timelines and delivery terms carefully before placing your order.

1. Order Processing & Dispatch

All orders are processed after successful order confirmation and payment verification.
Since our products are handcrafted, please allow 15–20 working days for dispatch of your order.
Dispatch timelines may vary during festive periods, sale events, public holidays, or due to unforeseen circumstances.
Working days exclude Sundays and public holidays.

2. Domestic Shipping (Within India)

We ship across India through trusted courier and logistics partners.
Once your order is dispatched, tracking details will be shared with you via email, SMS, or WhatsApp on your registered contact details.
Delivery timelines after dispatch may vary depending on your location, courier serviceability, weather conditions, or operational delays.

3. International Shipping

We also offer international shipping.
International delivery timelines may vary depending on the destination country, customs clearance, and courier serviceability.
Shipping charges for international orders will be calculated at checkout or shared separately, if applicable.
Any customs duties, import taxes, or local charges applicable in the destination country shall be borne by the customer.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Any free shipping offers or promotional shipping benefits will be applied as per the offer terms available at the time of purchase.

5. Order Tracking

Once your order is dispatched, you will receive the shipment tracking details on your registered email address or phone number.
Customers are requested to track the shipment through the shared tracking link.
In case you do not receive tracking details within the expected dispatch timeline, please contact us at support@kaasho.in.

6. Delivery Delays

While we make every effort to dispatch and deliver orders within the estimated timeline, delays may occur due to:

courier or logistics disruptions
adverse weather conditions
remote location serviceability
public holidays or festive rush
technical or operational issues beyond our control

KAASHO shall not be held liable for delays caused by third-party courier partners or force majeure events. However, we will do our best to support and assist you in tracking your shipment.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including pin code, contact number, and any landmark details if required.
KAASHO shall not be responsible for failed deliveries, delays, or losses arising due to incorrect or incomplete address details provided by the customer.
If an order is returned to us due to an incorrect address, additional re-shipping charges may apply.

8. Damaged / Tampered Parcel

If your parcel appears damaged, tampered with, opened, or in poor condition at the time of delivery, we request you to:

Record a clear unboxing video
Take clear photographs of the outer packaging and product
Inform us within 48 hours of delivery
Share the details with your order number at support@kaasho.in

This helps us investigate the matter with the courier partner and resolve the issue at the earliest.

9. Lost / Damaged / Missing Product Claims

If your parcel is lost in transit, delivered damaged, or any item is missing from the package:

Please contact us within 48 hours of delivery / expected delivery
Share your order number, parcel images, and unboxing video (if applicable)
Our team will review the case with the courier partner and assist you accordingly

Any resolution in such cases will be subject to internal verification and courier investigation.

10. Split Shipments

In certain cases, if your order contains multiple products, items may be shipped separately depending on product availability, finishing timelines, or operational requirements. In such cases, you will be informed accordingly.

11. Order Cancellation

Both prepaid and COD orders can be cancelled within 24 hours of placing the order.
After 24 hours, your order may enter the processing or production stage and cancellation may not be possible.
To request a cancellation, please write to us at support@kaasho.in with your order details.