Privacy policy

At KAASHO, we value the trust you place in us and are committed to protecting your privacy and personal information. This Privacy Policy explains how www.kaasho.in (“Website”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal data when you browse our website, place an order, contact us, or otherwise interact with our services.

By using our website, creating an account, or purchasing from us, you agree to the terms of this Privacy Policy.

1. Introduction

This Privacy Policy applies to the website www.kaasho.in and to all services, purchases, communications, and interactions made through our website.

We are committed to ensuring that your personal information is handled securely, lawfully, and transparently. Please read this Privacy Policy carefully to understand how we collect and use your information.

2. Information We Collect

We may collect the following categories of information when you use our website:

a) Personal Information

When you place an order, create an account, contact us, subscribe to our communications, or otherwise interact with us, we may collect information such as:

  • Full name
  • Email address
  • Mobile number / contact number
  • Shipping address
  • Billing address
  • City, state, country, and pin code
  • Payment-related details (processed through secure third-party payment providers; we do not store your full card or banking details unless required by law or payment gateway process)
  • Order history and purchase preferences

b) Account & Transaction Information

When you place an order or create an account, we may collect:

  • Order details
  • Product selections and preferences
  • Transaction details
  • Refund / cancellation / exchange related details
  • Communication records related to your orders or support requests

c) Technical & Usage Information

When you browse our website, we may automatically collect certain technical and usage-related data such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Date and time of website visit
  • Pages viewed
  • Products viewed, added to cart, or wishlisted
  • Referral source / website navigation behaviour
  • Cookie and session information

d) Customer Support & Verification Information

If you contact us regarding delivery, cancellation, exchange, damaged parcel, or order concerns, we may collect:

  • Order number
  • Email and phone details
  • Images, videos, or unboxing proof shared by you
  • Communication records and support history

3. How We Use Your Information

We may use the information collected from you for the following purposes:

a) To Process Orders

  • To confirm, process, pack, dispatch, and deliver your orders
  • To communicate order status, shipping updates, and service messages
  • To facilitate returns, exchanges, cancellations, or support requests

b) To Provide Customer Support

  • To respond to your questions, complaints, or support requests
  • To verify delivery issues, damage claims, exchange requests, or order concerns
  • To improve resolution of shipping and customer care related issues

c) To Improve Website Experience

  • To personalize your browsing experience
  • To remember your preferences, cart activity, and account information
  • To improve our website functionality, product offerings, content, and customer experience

d) To Send Communication

We may send you emails, SMS, or WhatsApp communication regarding:

  • Order confirmations and shipping updates
  • Customer support follow-ups
  • Promotional offers, launches, and marketing communication (only where permitted)
  • Policy or service updates

You may opt out of promotional communication at any time by using the unsubscribe option or by contacting us.

e) For Security, Fraud Prevention & Legal Compliance

We may use your information to:

  • Detect and prevent fraud, suspicious activity, abuse, or unauthorized transactions
  • Verify account or order authenticity
  • Comply with applicable laws, legal obligations, court orders, or government requests

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • remember your login or session
  • keep products in your cart
  • understand browsing behaviour
  • measure website performance and campaign effectiveness
  • improve user experience and marketing relevance

You may choose to disable cookies through your browser settings; however, doing so may affect some features or functionality of the website.

5. Sharing of Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties where necessary to operate our business and provide services to you, including:

a) Service Providers

We may share data with third-party vendors who assist us with:

  • payment processing
  • order fulfillment
  • courier and shipping services
  • website hosting and maintenance
  • marketing and communication tools
  • analytics and performance tracking
  • customer support operations

b) Legal or Regulatory Requirements

We may disclose information where required to:

  • comply with legal obligations
  • respond to lawful government or regulatory requests
  • protect our legal rights
  • prevent fraud or misuse of our platform

c) Business Transfers

If our business undergoes a merger, acquisition, restructuring, sale, or transfer of assets, customer information may be transferred as part of that business transaction, subject to applicable privacy safeguards.

6. Data Security

We take commercially reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

Our security measures may include:

  • secure payment gateway integrations
  • restricted internal access to sensitive data
  • administrative, technical, and procedural safeguards
  • regular monitoring and operational controls

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • fulfilling orders and support obligations
  • maintaining business and tax records
  • complying with legal, regulatory, or accounting requirements
  • resolving disputes and enforcing our terms

When data is no longer required, we may securely delete, anonymize, or archive it as permitted by law.

8. Your Rights & Choices

Subject to applicable law, you may have the right to:

  • access or review certain personal information we hold about you
  • request correction of inaccurate or incomplete data
  • request deletion of certain personal information, where legally permissible
  • opt out of promotional communications
  • contact us for questions regarding how your information is used

To exercise any such request, please contact us at support@kaasho.in.

9. Third-Party Services & Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or services that are not operated by KAASHO. We are not responsible for the privacy practices, policies, or content of such third-party websites or platforms.

We encourage you to review the privacy policies of any third-party website or service you access through our platform.

10. Children’s Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from children without lawful basis or guardian consent where required. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and remove such information where applicable.

11. Marketing Communication

If you choose to subscribe to our newsletter or promotional communication, we may send you updates regarding:

  • new launches
  • offers and promotions
  • festive collections
  • restocks or sale announcements
  • brand and service updates

You may unsubscribe from promotional communication at any time by clicking the unsubscribe link in our emails or by writing to us at support@kaasho.in.

12. Policy Updates

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or services.

Any updated version will be posted on this page with the revised effective date. Your continued use of the website after any such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically.

13. Delivery, Verification & Order-Related Communication

In case of delivery issues, damaged parcels, tampered packaging, cancellation, exchange, or shipping concerns, we may request additional information such as:

  • order number
  • photos of the outer packaging
  • unboxing video
  • proof of damage / missing items
  • communication details required for verification

This information helps us investigate claims with shipping partners and provide faster customer support. KAASHO’s current site already asks customers to share photos/video within 48 hours of delivery for parcel-related issues, and allows cancellations within 24 hours of placing the order.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at:

KAASHO
Website: https://www.kaasho.in
Email: support@kaasho.in